About Product
🌻 Is there a color difference between the physical item and the product photos?
While most of our products are color-consistent, some materials may exhibit slight variations in color. Additionally, we will indicate any color variations in the product descriptions.
🌻 What does this shop provide?
We are an online boutique specializing in beautifully crafted blankets and home goods. Our unique graphics and patterns are designed to inspire your imagination, and each product is made to order with top-quality production techniques.
🌻 How many steps are involved in purchasing an item? How long does each step take?
- Place Your Order
Select your favorite item and complete your purchase. - Customized Design
Some of our products may involve customized design, which takes 1-3 days. - Production
Your custom item will be crafted carefully, typically taking 2-5 business days. - Shipping
Once ready, your order will be shipped to you, generally arriving within 2-7 business days.
About Shipping and Delivery
📦 What is the shipping rate?
For now, our shipping rate is free!
📦 Can I change my order?
Our products are custom-made, so we can't offer you exchanges. But if you received a wrong/damaged item, don't hesitate to get in touch with us right away, and we will make it right.
📦 How can I track my order?
We will send you the tracking number to your email to follow up on your order.
📦 I ordered multiple products in the same order, will they arrive together?
In most cases, they should be shipped together. But that depends on whether they will be finished together or not.
About Return & Refund
↩️ What is your return & refund policy?
Custom-made / printed items are made to order, so we can not offer returns. We recommend carefully reviewing your picked item before checkout to ensure you're happy with your order.
However, if there is any error in your order, please contact our customer support.
If we confirm it is our fault, we will issue a remake at no extra charge.
About Customer Support
👋 How can I contact your customer support?
You can contact us through the contact page, fill in your query or request in the form, and submit it. Or you can email us at: blanketbash@gmail.com
We will reply to you within 24 hours.